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According to a recent McKinsey Global Survey, many companies may be inadvertently hindering the performance of their middle managers.

These key players, essential in executing strategies and motivating teams, often find themselves overwhelmed with non-managerial tasks. In fact, they spend nearly 50% of their time on administrative work, detracting from their core responsibilities.

In environments where effective leadership and team engagement are crucial, the role of middle managers is more critical than ever. They are instrumental in translating high-level decisions into actionable steps, yet the true extent of their influence and the challenges they face are frequently underestimated.



Three key learnings for making middle managers more effective


Prioritising Strategic Focus for Middle Managers

Middle managers often find themselves overwhelmed with administrative tasks, which detracts from their primary role of implementing strategic initiatives. It’s crucial for organisations to realign these roles, ensuring that managers have the capacity to focus on strategic goals and team leadership.


Emphasising Talent Development in Managerial Roles

Talent development is a critical aspect of middle management, yet it frequently takes a backseat due to time constraints. Organisations need to facilitate more opportunities for managers to engage in coaching and developing their teams, as this not only enhances individual performance but also contributes to overall organisational success.


Reducing Bureaucratic Hurdles Enhances Managerial Effectiveness

Excessive bureaucracy can impede the effectiveness of middle managers. By streamlining processes and reducing unnecessary administrative burdens, organisations can empower their managers to lead more effectively and focus on driving team performance and executing strategic objectives.



Three practical steps to empower middle managers


Implement Regular Training and Development Programs

Set up ongoing training sessions for middle managers. These should focus not just on technical skills but also on leadership, communication, strategic thinking, and importantly, developing key human skills like empathy, creativity, and agility. These qualities are essential for leaders to be effectively equipped for our ever-changing world. Regular workshops or seminars can keep them updated with the latest management techniques and industry trends, enhancing their ability to lead effectively.


Establish Clear Communication Channels

Ensure there are open and clear lines of communication between middle managers, their teams, and upper management. This could involve regular check-ins, feedback sessions, or even informal catch-ups. Clear communication helps middle managers understand expectations, voice concerns, and share insights from their teams, fostering a more collaborative environment.


Provide Autonomy and Support Decision-Making

Empower middle managers by giving them more autonomy in their roles. Allow them to make key decisions regarding their teams and projects. This not only boosts their confidence but also encourages a sense of ownership and responsibility. Support their decisions and provide guidance when needed, creating a trust-based relationship that benefits the entire organisation.




Words of advice from those who have lived it

“Middle managers are the linchpins in the enterprise. Their actions—or inaction—can make or break the performance of the organisation.” – Henry Mintzberg, from “Managers Not MBAs: A Hard Look at the Soft Practice of Managing and Management Development”

“As a middle manager, every day feels like a balancing act. I’m the link between our leadership’s vision and the team’s ground-level efforts. It’s challenging, but when things click, it’s incredibly rewarding to see our collective efforts drive real change.” – Alex Chen, Project Lead



Recognising the pivotal role of middle managers is essential for any organisation aiming for success. By empowering these key players, we can bridge the gap between strategy and execution, ensuring that big ideas are transformed into tangible results. This approach not only enhances overall performance but also fosters a more dynamic and effective workplace.

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